Refund Policy

This Refund Policy explains how billing and refunds work for Kesten plans and services. Unless required by applicable law, all fees you pay to Kesten are final and non-refundable. By starting a paid plan or completing a purchase, you agree to this policy.

The Free plan is provided at no charge. No payment is collected and no refunds apply.

PRO is billed on a recurring monthly basis. When available, subscription fees are charged in advance for each billing period.

• No refunds: All PRO subscription fees are non-refundable, including partial billing periods.
• Cancel anytime: You may cancel your subscription at any time to stop future charges. After cancellation, you keep access until the end of the current paid period.
• No proration: We do not provide credits or refunds if you cancel before the end of a billing cycle.

Team is billed as a flat monthly rate per organization. All Team fees are non-refundable. If you need to change or end your Team subscription, contact us before your next billing date so we can help with account changes.

If you subscribe through Apple App Store or Google Play, billing and refunds are handled by the store under their terms. Kesten cannot issue refunds for those purchases directly. To request a refund, use the refund process provided by Apple or Google.

We may issue a refund or credit only in limited cases, including when required by law or when we confirm a clear billing error on our side.

• Duplicate charges: If you were charged twice for the same billing period, contact us within 30 days and we will investigate.
• Mandatory consumer rights: Nothing in this policy limits rights you may have under mandatory consumer protection laws in your country.

If you have a billing concern, contact us at hi@kesten.io before opening a chargeback or payment dispute. We will review your case and respond promptly. Unauthorized chargebacks for valid charges may result in account suspension while the dispute is resolved.

We may update this Refund Policy from time to time. Material changes will be posted on this page with an updated date. Continued use of paid plans after changes are posted means you accept the revised policy.